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Index
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3Com, 85 3M, 134 '4 Cs', 28 ABB, 17 activity, contract of, 82, 84 Adidas, 22, 41 Air Liquide, 189 Albert,
Eric, 87 Alexander the Great, 110 alignment, 148, 157 Amazon, 25 Angell, Norman, 7 Apple, 32, 138 apprenance, 183 Arthur, Brian, 32 Aubrey, Bob, 85, 195 Authier, Michel & Levy, Pierre ... See trees of knowledge Banque Directe, 40 Bellon, Pierre, 195 Benamou,
Eric, 85 Beveridge,William H.,79 Bien Joué, 125 Bodin, Jean, 126 Boeing, 45 Boisot, Max, 175 Boissonnat, Jean, 84, 87 Bombardier, 126, 130 British Petroleum, 71 Calvin Klein, 22 China Merchant Holdings, 9 Christian Pellet, 39 Chrysler, 106 CJD Clinton, Bill, 40 CNN, 11 CNPF (now MEDEF), 175 Coase, Ronald H., 49, 55 Coca-Cola, 26, 122, 177 Cocteau, Jean, 197 cohesion, 151-156 Colonna d’Istria, Jean-Luc, 125 conversation, 53, 164, 197 cooperation, 31, 58, 118, 126, 134, 135, 142, 157 Cortal, 40 Cortés, Hernan, 190-193 Costco, 125 Cousin, Laurent, 180 Custom Foot, 39 customer capital, 120, 122, 125, 135, 136, 200-202 d' André, Emmanuel, 191 Danone, 10 De Pree, Max, 160 DHL, 20, 63, 143 dialogue, 28, 36, 62, 67, 72, 86, 91, 128, 130, 141, 144, 151, 158-170, 174, 181, 184, 187, 189, 190-200 Dietzgen Advanced Technology Services, 44 discussion, 160-165, 170, 181 skilful discussion 162,181,197 Disney, 22 distrust, mistrust, 51, 54-58 Dow, Malcolm, 72 Drucker, Peter, 34, 41, 78 DVD, 32 ecosystem, 29-31, 200 Edvinsson, Leif 184 employment, full, 79, 83, 85 empowerment, 54, 145-147 EVA, 199 exploration, 162, 163, 197 Féline, 179 Ford, 44 Formula 1, 27 Fukuyama, Francis, 55 Gage,Phinéas, 107 Gallet, 20 Gauthier, Alain, 161, 175, 195 Geocities, 10 Geus, Arie de, 184 good will, 121 Gordias, King, 110 Gorgy Timing, 12 Grove, Andy, 30, 97 GT Location, 179 Hamel, Gary, 112 Handy, Charles, 57, 97 Hawthorne, experiment, 171 Herzberg, 169-170 Hock, Dee, 54 human capital, 51, 120-122, 126-128, 130, 135-136, 180, 201 |
hypertext hierarchy, 152-157 increasing returns, law of, 32 innovation capital, 130,134 Intel, 29, 138 intellectual capital, intelligence capital, 119-122, 130, 131, 135, 156, 174, 179, 184,194, 199-202 IQ, intelligence quotient, 61, 202 irreplaceability, 180, 183, 201 ISO, 70, 121, 131 Jackson, Michael, 26 Java, 32 key competences, 176-177 Keynes, John M., 79 knowledge revolution, 37, 40-41, 51, 88-89 Lao-Tseu, 173, 190 learning commitment
to, 183, 186, 188
company, 175,187 cycle,
198 process,
81, 91, 152, 190 teams,
120, 186-187 Lefèvre,Jacques, 114, 115 Lenhardt, Vincent, 148 Levi-Strauss, 10 Lutz, Bob, 105 Mack, 175 Mærsk Air, 20 management of knowledge, 120, 175 management of learning, 180 market space, 24, 31, 32, 45, 88, 153, 192 Martin, Bertrand, 111, 116 Maslow, 169 McDonalds, 10, 26 Medco, 123 Mercedes, 126, 138 Merck, 124 metalogue, 166, 167 meta-rules, 111, 112, 114, 115 Microsoft, 18, 26, 29, 32, 41 Minc,
Alain, 65 mistrust, see distrust Montezuma, 193 motivation, 135, 169, 170, 175, 193 motive, 170 MTV, 10 mudas, 132 MVA, 199 Nasa, 42 Netscape, 32, 49 New Sulzer, 111 Nike, 41 Northern Telecom, 169 OECD, 9 Organisation capital, 130,132-134 Panama Canal, 7, 9 Parmentier, Antoine, 110 Pascal, Blaise, 62, 82 Pascaline See Pascal Peltz, 20 Philips, 114 Plato, 65, 161 point of redirection, 97, 98, 112 Potain, 114 Pralahad, C.K., 112 Progrès du Management( Progress in Management) , 116, 172 pull marketing, 27 push selling, 27 Reebok, 41 re-engineering, 52 Regional Airlines, 20 Reich, Robert, 40 Remington, 32 Renault, 105 Reynolds, Craig, 144 robin, 185-186 Roy, Jean-Louis, 104 Saint-Exupéry, Antoine de, 105, 117 Saint-Onge, Hubert, 125, 130 Samsung, 9 Senge, 161, 165 Separation, 144, 157 Sérieyx, Hervé, 47, 202 Shell, 185 Sidel, 114 Skandia, 184 Smart, 126, 130 Smith, 80, 118 Socrates, 161 Sodexho, 58, 180, 189, 195 Sony,
32, 45 Stewart, Thomas, 177-178
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structural capital, 120, 121, 125, 130, 134-136, 174, 180, 182, 196, 202 Sumimoto, 9 Tabaksblat, Morris, 27 tamagotchi, 132 Taylor, see Taylorism Taylorism, 27,43,48-49,51,136,139-140,148 team
learning, see learning-teams Texaco, 37 titmouse, 184, 185 TPM (total productive maintenance, 173 TQM, 52 trees of knowledge, 183 Triad, 9 Trois Suisses, 191 trust, 51, 54-59, 61, 68-69, 186, 201 UBS,
Union des Banques Suisses, 77 Unilever, 27 UPS, 20 valency, 170 VHS, 32 Villermé, Louis René, 81 Visa, 54 Volvo, 173 von Neumann, John, 173 Vroom, 170 Wal-Mart, 123 Watzlawick, Paul, 107, 109 Welch, Jack, 139 Welfare State, 17, 79, 80 Wilson, Allan, 185 Windows see Microsoft
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